_Last updated: 28 May 2026._
Neuro Glow Pty Ltd ("Neuro Glow", "we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you shop with us or interact with our website.
What we collect
We collect only the personal information we need to operate our store and serve you well. This may include:
- Contact details — name, email address, phone number, shipping and billing address.
- Order information — products purchased, order history, payment method (we do not store full card numbers).
- Account information — login email, hashed password, marketing preferences.
- Technical information — IP address, browser type, device, and pages visited via cookies and analytics tools.
- Communications — messages you send us via the contact form, email or social channels.
How we use it
We use your personal information to:
- Process and ship your orders, including communicating about delivery, returns and refunds.
- Maintain your account and order history.
- Send you marketing communications, where you have opted in.
- Improve our products, website and customer experience.
- Comply with our legal obligations, including tax, consumer-law and product-safety requirements.
How we share it
We share personal information with trusted service providers only as needed to operate the store. This includes payment processors, shipping carriers, email and SMS providers, and analytics tools. We require those providers to protect your information and use it only for the purpose for which it was disclosed.
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to keep you logged in, remember your cart, measure traffic and improve the experience. You can disable cookies in your browser, but some parts of the site may not work as expected.
Security
We use industry-standard safeguards including HTTPS, hashed passwords and access controls. No method of transmission or storage is 100% secure, but we work hard to protect your information.
Your rights
Under Australian privacy law you can:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Withdraw consent for marketing communications at any time via the unsubscribe link or by contacting us.
- Make a complaint about our handling of your information.
To exercise any of these rights, email privacy@neuroglow.com.au. We aim to respond within 30 days.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via our website or email.
Contact us
Neuro Glow Pty Ltd Email: privacy@neuroglow.com.au
_Note:_ This document is a starter Privacy Policy provided as a placeholder. Please review it with a qualified Australian privacy professional before publishing.